Frequently Asked Questions

What is usedpartsabc.com? 
usedpartsabc.com is one of Europe’s largest marketplaces for used car parts, offering a vast selection of over 120 million products. Most of our inventory comes from salvage yards in countries like Poland, Germany, and Lithuania and other central European countries.

How is usedpartsabc.com different from other similar sites?
Our main focus is providing a smooth and reliable shopping experience from start to finish. To ensure this, we operate our own warehouse in Poland, where every item is carefully inspected and verified to prevent potential issues.

Where do the parts offered on usedpartsabc.com come from?

Our suppliers are based primarily in Central Europe, including Poland and Germany, but we also work with partners from various other countries across Europe.

Do I need to register to make a purchase?

No registration is required. We’ve designed the process to be as simple and straightforward as possible.

Payment and delivery
We use the Paysera banking platform, which supports credit cards and bank links from many countries. Manual bank transfers are also accepted. Typical delivery times are 5–8 working days within the EU, and up to 30 working days for destinations outside the EU, depending on location and shipment type.See more from delivery info page. 

Do you have a physical store?
No, we do not have a physical store. 

Do you offer a warranty?
We do not provide a traditional warranty. However, all customers have a 14-day withdrawal right after receiving the product, as stipulated by EU law. Applicable to B2C Private customers. This does not apply to business customers B2B. 

HOW TO PLACE THE ORDER

Do I have to register to buy from usedpartsabc.com?
No, registration is not required for making the purchase.

Can I cancel or modify my order?
Yes, in line with European law, all private customers in the EU have a 14-day withdrawal period for orders placed through our website. Changes or cancellations can also be requested by contacting our customer service via phone, WhatsApp, or email.This depends ofcourse of the status of the order, but always contact customer service to ask for possible solutions.

Can I track my order?

Yes. Standard and small packages are automatically assigned tracking links, which are sent to customers once the order is processed. For non-standard shipments, tracking links (via DHL, UPS, or other couriers) are provided manually once the package is prepared and shipped. Please be aware that items that leave EU will get tracking link only for the last leg of the shipment. Tracking will not be provided when item is moving from salvage yard to our sorting center or from our sorting center to our partner who will ship packages outside of EU. Only when package has been picked up by courier company taking it outside of EU, then tracking will be applied.

Does adding an item to my cart reserve it for me?

No. Simply adding a product to your cart does not guarantee its availability. For used items, availability can change quickly because we source from the fast-moving Central European market. To secure a product, add it to your cart and complete the order. A 100% guarantee of availability is only confirmed once the order is fully paid by customer and confirmed by the manager who is working with your order. 

PRICING AND PAYMENT

Are prices negotiable?

Usually they are not, but we are always willing to listen to propositions if they are fair enough. Also, there might be options that we dont show on the website and maybe products that suit your budget and needs more specifically.

What payment methods are accepted?
We accept payments through Paysera.com, which supports credit cards and bank links from multiple countries. Manual bank transfers are also accepted as an alternative method.

Can I pay in installments?
Currently, installment payments are not available. We are exploring the possibility of introducing this option in the future if feasible.

Do you accept payment on delivery?
No, cash-on-delivery (COD) payments are not supported at this time.

Why do pictures sometimes show multiple items?
Product images may display multiple units, but prices are always listed per single item unless otherwise stated. If you are unsure about a product or need clarification, our customer service team is happy to assist you. For example, salvage yards sometimes dont want to make pictures of each 4 rims, instead they make one picture to speed up the process. And item price is always marked as per 1 item and quantity then based on the availability of the items. 

Pictures maybe have left and right side items, but i need only one?
Yes, in that case you have a field on checkout marked as “comments” where you can add all necessary additional information.

CAR PARTS

Do I need to know what part suits my car?
All vehicle parts come with an original reference number. To ensure compatibility, compare your old part’s reference, images, or your vehicle’s VIN with the part you want to purchase. Even small differences in part numbers can affect fit, as the same vehicle model may have parts from different factories with varying references. If the reference isn’t listed, it’s your responsibility to verify compatibility using the images, VIN, or advice from a professional workshop.

Choosing the right product
As a marketplace with multiple sellers, product listings may vary. Carefully review photos and descriptions to confirm the part matches your vehicle.

Condition of used parts
Used collision parts may have minor scratches or marks. Any additional damage is described in the listing or visible in the photos. Color codes are provided for reference but are not guaranteed to match perfectly.

Are parts tested or reconditioned?
This depends on the individual seller. Check the product description for information about testing or reconditioning or if unsure, ask client support for additional information. 

Car radios
Radios do not include the unlock code. This must be obtained from the vehicle manufacturer or providers on the internet and may involve extra costs. If there are code included, then this is usually marked in the advertisement as extra because that has extra value. If there is a code present, then this radio is usually more expensive then the ones that dont have a code present. 

Electronic parts
Handling or breaking warranty seals on electronic parts will void the possibility for claim. We recommend professional installation to avoid damage and maintain programming capabilities. 

ECUs (Engine Control Units)
ECUs are usually linked to the original vehicle and require professional resetting and coding for your car. Some sellers may pre-code the unit if noted in the listing; include your VIN in the cart comments if this service is available.

Mirrors
Mirrors can have different features like heating, electric folding, or cameras. Check the number of pins or cables in your car’s connector to ensure compatibility. For example, ordering a 3-pin mirror for a 5-pin setup may disable some functions and that is not the subject of the claim.

INSTALL GUIDE

Due to frequent errors during the assembly of vehicle components that can cause damage to purchased parts, we provide the following instructions to ensure proper installation and functioning of your item. These guidelines apply to everyone involved in assembling goods purchased from the seller.

Skipping any of the steps outlined below may result in damage to the part. Failure to follow these instructions will void the ability to submit a complaint or warranty claim.

1. Manual Transmission Installation
When installing a manual gearbox, the following steps must be performed and documented:

• Change the gearbox oil
• Replace the clutch and dual-mass flywheel
• Replace control cables or the selector mechanism

2. Automatic Transmission Installation
When installing an automatic gearbox, the following steps must be performed and documented:

• Change the transmission oil, including dynamic flushing
• Replace the oil filter
• Adapt the torque converter and properly program the gearbox according to manufacturer recommendations

3. It is essential that all additional components attached to the engine are carefully checked and double-checked. These checks must be documented for future reference in case any issues arise. The most critical components include turbos and injectors. Failure to provide documentation for these checks will result in loss of warranty.

During engine assembly, the following steps must be completed:

• Inspect all seals, gaskets, and O-rings
• Replace the timing drive, whether belt or chain
• During the test run, measure oil pressure using a pressure gauge and document the results (for example, with a video recording)

4. Replacing engine what is “complete”

Verify engine condition and accessories

The first step is to check the overall condition of the engine and ensure all small accessories are present. Engines with the same codes may appear in multiple car models and can have slight differences in equipment. Since most engines come from post-accident vehicles, it is crucial to double-check all accessories.

Inspect seals and flush the engine

Check all unit seals carefully. We recommend performing an engine flush using a suitable product, such as Liqui Moly Engine Flush, to remove deposits, improve performance, and extend the engine’s lifespan.

Electrical system and diagnostics

After connecting the electrical system, run an engine diagnostic immediately. During the test run, measure and document oil pressure, for example by recording it with a video, to ensure proper engine operation.

TRANSPORT

My shipping destination is not on the list - what to do?

Please contact our customer service team to check whether we can add your country to our shipping destinations.

How long does it take for parts to arrive?
Delivery times are estimates and depend on the carrier. usedpartsabc.com is not responsible for delays caused by logistics partners, though we do our best to minimize them.

• Within the EU: 3–8 working days
• Outside the EU: Up to 30 working days, depending on the destination

Receiving Goods from the Carrier (IMPORTANT)
When receiving a delivery, it is essential to inspect your package carefully. Please follow these steps:

1. Check the exterior of the package for any damage, such as dents, tears, or punctures.
2. If the packaging is damaged, take clear photos before opening the box.
3. Open the package and inspect all contents for damage or missing items.
4. If any items are damaged or missing, contact the carrier immediately and request a damage report or claim form.
5. Notify usedpartsabc.com as soon as possible, including photos and any relevant documentation.
6. Keep all packaging materials until the issue is fully resolved, as they may be required for the claims process.

Following these steps ensures that any delivery issues are addressed promptly and properly.

How to file for claim with my order if i feel something is off?

To report a problem or request changes, go to the Contacts page on usedpartsabc.com

How do i return the part/order that i dont want or need?

You need to contact with our support team at info@usedpartsabc.com and start the process. Our customer representative will look at your order and confirm if that order/part is possible to return or not. And for both options will give next step guidance and will help with whole process. 

If i return the product, who is responsible for return shipping costs? 

It depends on the reason for the return:

• Our mistake: If the return is due to an error on our side, we cover all return shipping costs and handle the process.
• Customer change of mind or wrong order: If the return is due to the customer’s choice or ordering the wrong product, the return shipping costs are fully the customer’s responsibility.

After notifying us and receiving approval from a manager, you have 14 days to send the product to our sorting center. The address will be provided by our customer support team. Failure to return the item within this period will result in the return window closing automatically, and the product cannot be accepted.

When will I receive my refund?
Refunds can take up to 2 weeks, though we aim to complete them within the first 48 hours. While we process refunds promptly on our side, the timing may also depend on your payment provider. Either way, we always strive to make the refund as fast as possible.