Privacy Policy

Last updated: January 2026

At usedpartsabc.com, we value your privacy and are committed to keeping your personal information safe. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your data.

By providing us with your personal data, you consent to this Privacy Policy, comprehend its terms, and agree to comply with them. 

1. Introduction

1.2. This Privacy Policy explains how personal data is collected, processed, stored, and safeguarded in compliance with the EU General Data Protection Regulation (GDPR) 2016/679 and relevant Estonian legislation.

1.3. By providing your personal data through the Company’s website (www.usedpartsabc.com), affiliated websites, social media platforms, or through direct communication, you consent to the collection and processing of your data as described herein.

1.4. The purpose of this Privacy Policy is to:

• Provide transparency regarding data processing practices;
• Clarify the types of personal data collected;
• Explain the legal basis and purpose of data processing;
• Outline customer rights regarding their data.  

2. Definitions

Customer: Any individual or organization that purchases, orders, uses, or expresses interest in the Company’s services or products, visits the Company’s website, or otherwise interacts with the Company.
Personal Data: Any information relating to an identified or identifiable individual, including information that could identify the individual directly or indirectly.
Processing: Any operation performed on personal data, including collection, recording, storage, organization, adaptation, retrieval, disclosure, or destruction.

3. Personal Data Processing Principles

3.1. Personal data is processed lawfully, fairly, and transparently, strictly for specified purposes and limited to what is necessary.

3.2. The Company processes personal data based on one or more of the following legal bases:

• Performance of a contract or pre-contractual measures;
• Compliance with legal obligations;
• Legitimate interests pursued by the Company;
• Explicit consent of the Customer.

4. Categories of Personal Data Collected

4.1. Customer Identification Data: Name, email address, phone number, delivery address, billing address, and any other contact details.

4.2. Order and Payment Data: Products ordered, payment details, invoice information, and purchase history.

4.3. Shipping and Delivery Tracking Data: Order tracking, shipping addresses, and delivery history to process and fulfill orders.

4.4. Returns and Refunds: Data used to process returns, refunds, or claims.

4.5. Customer Support Communications: Emails, calls, chat history, or other communications related to support and service inquiries.

4.6. Marketing Preferences: Data related to newsletters, promotional emails, and opt-in/opt-out choices.

4.7. Technical Data: IP address, browser type, operating system, cookie information, and browsing activity on the Company website.

5. How Personal Data Is Collected

5.1. Directly from the Customer: When registering, making purchases, submitting inquiries, participating in surveys, contests, or newsletters.

5.2. Automatically through the Website: Using cookies and analytical tools to improve user experience, monitor website usage, and facilitate marketing analytics.

5.3. Consent-Based Collection: By placing an order, subscribing to newsletters, or contacting support, Customers give consent for data collection and processing as described in this Privacy Policy.

6. Use of Personal Data

Personal data is used exclusively for:

• Order fulfillment: Processing, shipping, and delivery of products; managing returns, refunds, and claims.
• Payment processing: Secure handling of transactions and invoicing.
• Customer support: Responding to inquiries and resolving issues via email, phone, or chat.
• Marketing communications: Sending newsletters or promotional offers to consenting Customers.
• Legal and compliance: Meeting tax, accounting, and statutory obligations.
• Website functionality and analytics: Enhancing user experience and monitoring usage patterns.
• Security: Protecting Company assets, employees, and Customers, including limited video surveillance in warehouses.

7. Sharing Personal Data

7.1. The Company only shares personal data when necessary to fulfill contractual obligations or legal requirements:

• With couriers to deliver orders;
• With payment processors to complete transactions;
• With marketing service providers, only with consent;
• With customer support platforms for service-related communications;
• With legal authorities, as required by law.

7.2. All third-party recipients must comply with applicable data protection regulations and process data strictly according to the Company’s instructions.

8. Retention of Personal Data

8.1. Personal data is stored only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

8.2. Data may be retained after termination of services or completion of a contract to comply with legal obligations, protect the Company’s legitimate interests, or support potential legal claims.

9. Customer Rights

Customers have the right to:

1. Access their personal data and obtain a copy;
2. Correct or update incorrect or incomplete data;
3. Request deletion of data processed on consent (“Right to be Forgotten”);
4. Restrict processing where applicable;
5. Receive data in a portable format and transfer it to another provider;
6. Object to processing for marketing purposes or other legitimate interests;
7. Withdraw consent at any time;
8. Request that automated decisions, including profiling, are not applied if they have legal or significant effects;
9. File a complaint with the State Data Protection Inspectorate if issues cannot be resolved with the Company.

Requests can be submitted via email, phone, or postal mail, free of charge unless excessive or unfounded.

10. Security Measures

The Company implements appropriate technical and organizational measures to protect personal data from unauthorized access, loss, or misuse.

• Video surveillance may be used in warehouses; recordings are retained for a maximum of 4 months unless needed for legal proceedings.
• Data access is restricted to authorized personnel and third-party processors acting on behalf of the Company.

11. Cookies

• Cookies are small files stored on your device to enhance website functionality, remember preferences, and provide analytical insights.
• Functional cookies improve your experience; analytical cookies help monitor and improve website performance.
• Cookies are optional but disabling them may limit certain website functions.
• More information: www.aboutcookies.org.

12. Changes to this Privacy Policy

The Company reserves the right to modify this Privacy Policy at any time. The updated version will be published on www.usedpartsabc.com. Continued use of the website constitutes acceptance of any changes.